At Sapthapadi, we understand that plans can change. Below is our policy regarding cancellations and refunds for custom online invitation services, including weddings, birthdays, half saree functions, and housewarming events.
Before Design Work Begins:
You may cancel your order within 12 hours of purchase for a full refund, provided no customization work has started.
After Design Work Begins:
If design work has already begun (including drafts or templates being sent), a partial refund of up to 50% may be issued depending on the progress made.
After Final Design is Delivered:
Once the final invitation is delivered or approved, no refunds will be issued.
Eligible Refunds:
Refunds will only be considered in the following situations:
Non-Refundable Circumstances:
Approved refunds will be processed within 5–7 business days and returned to the original payment method.
For cancellations or refund requests, please email us at info@sapthapadi.net with your order number and reason for cancellation.